Returns and Refunds

Our policy lasts 30 days and subject to restocking fee. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Once your return is received and inspected, you will received an email notification that we have received your returned item, if approved, the refund will be prcessed, and a credit will automatically be applied to your orignal method of payment.

Unfortunately, we cannot accept returns on any perishable goods, grocery, intimate or sanitary goods, please make sure you order the right kind of amount, thank you for your understanding.

Please email us at info@acool.ca For Product Service and Support.

Unfortunately, we cannot accept returns on any international orders, all sales that leave Canada are final.